HMG Refund Policy

🌿 Refund Policy for Hudson Mill Growers

Effective Date: November 1, 2025

At Hudson Mill Growers, we take pride in providing healthy plants and quality gardening products. Because we operate on a pick-up-only basis, please review our refund policy carefully before placing your order.

1. Order Inspection at Pick-Up

Due to the perishable nature of live plants, customers are encouraged to inspect all items at the time of pick-up. Because live plants can be easily damaged or affected by changes in environment after leaving our care, we are unable to guarantee their health once they leave our premises and therefore cannot accept returns or offer refunds for live plants.

If you have any questions or concerns during pick-up, please let our staff know—we are happy to help ensure you are satisfied with your purchase.

2. Live Plant Policy

All live plants are sold “as-is” and are non-refundable once picked up.

If you notice a problem during pick-up, including but not limited to visible damage, pest infestations, signs of disease, or not true to its described variety, please notify our staff immediately. Our team is committed to promptly addressing any concerns identified at pick-up to ensure your satisfaction.

• Should you identify an issue at pick-up, we will replace the plant with a like item, if available, or refund your purchase price for that item.

3. Non-Plant Items

Non-plant items (e.g., pots, tools, soil) may be returned within 7 calendar days after the pick-up date if all the following conditions are met:

• The items are unused and in their original packaging
• You provide the original receipt

4. Refunds

Approved refunds will be issued to the original payment method. Refunds may take 5–10 business days to process, beginning from the date your refund is approved.

5. Missed Pick-Ups

If you are unable to pick your order up on the scheduled day, our team will promptly reach out to you by phone or email -typically within 24 hours-to assist you in rescheduling your pick-up at your convenience. This commitment reflects our dedication to providing excellent customer service and ensuring your satisfaction.

If you are unable to pick up your order within 3 business days of the scheduled date, please let us know as soon as possible so we can work with you to find a solution. Orders may be canceled without refund unless prior arrangements are made.

6. Contact Us

If you have questions about your order or this policy, contact us at:

By Email: tcraig@hudsonmillgrowers.com

By Phone: 706-566-4063 or 706-566-2343

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